Frequently Asked Questions

Contacting Us

I would like to give feedback on a recent visit

If you have feedback regarding a recent visit to the George of Harpenden you can click here to leave a compliment, here to leave a complaint, or here to submit an enquiry

I have a question about The George of Harpenden, who do I contact?

Please look through our FAQs which will hopefully answer your question. If not, please contact our Guest Care team by completing our enquiry form.

Can I reach you on social media?

Yes, you can find us on social media vis Facebook, Twitter and Instagram. See the bottom of our homepage to find the links.

Dining With Us

How do we book a table?

You can book at The George of Harpenden (subject to availability, of course) by making a reservation online or simply by giving us a call.

How far in advance, or how soon, can I make a booking for?

For same-day bookings, you can reserve your table online before 10.30am for lunch and by 4pm for dinner. You can also book up to three months in advance of the date you want to dine. Just pop onto our "Book a table" page, then await your confirmation email. Easy. If you're planning a big get-together or a special occasion, you might want to call us. You'll find the phone number at the bottom of this page.

How do I cancel an online booking?

To cancel an online booking, just click on the link in your booking confirmation email and follow the steps. Please try to give us as much notice as possible.

What is the dress code for The George of Harpenden?

We like to think that dining at The George of Harpenden is a bit of a treat, and many of our guests like to dress up to celebrate their special occasions.

 

What time can children dine until?

Children are welcome at all times so there are no restrictions placed on how late they can dine with us.

Where can I find menu prices?

Please visit the homepage and view the menu to see all of the prices

Is there allergen/special dietary information available for guests?

Please see our current menu and talk to a team member about any specific dietary requests. Our chefs will do their best to accommodate you

Is your chicken free range?

Although our chicken breasts are not free-range, we're pleased to confirm that they are Red Tractor Farm Assured

Do you offer a childrens menu?

Young guests are welcome and have their own special menu. Furthermore, highchairs are available on request, and our team members will store away prams or pushchairs for ease.

What ID do I need when visiting to be served alcohol?

Should a guest look under the age of 21, then identification will then be asked for, of which only the following will be accepted:

✔ International passport 

✔ UK or European Union photo-card driving licence (full or provisional)

✔ Proof of age card with 'PASS' accredited hologram

Our Challenge 21 scheme is firmly embedded within the Company. In line with police guidance, our pub teams are fully trained to recognise and accept the above forms of ID.Our Challenge 21 scheme is firmly embedded within the Company. In line with police guidance, our pub teams are fully trained to recognise and accept the above forms of ID.

NOTE

By law it is an offence to sell alcohol to a person aged under 18. Anyone under the age of 16 years must be accompanied by an adult. As a retailer of alcohol, we are mindful of our duty of care to our customers, staff and the wider community. It is therefore Mitchells & Butlers' Company policy not to allow under 18s to consume alcohol on our premises under any circumstances.

 

Where do you source your meat?

Through a carefully maintained relationship between our suppliers and processors, our butchers can guarantee that the Beef we source meets the highest standard of quality and is traceable from field to fork.

Only cattle from assured farms produced to a quality standard mark are used for The George of Harpenden with the highest standards of beef farming practices and animal welfare maintained.

 

Our Offers and News

How do I sign up for The George of Harpenden promotions?

We're delighted that you'd like to keep in touch. Simply sign up for all our latest news and offers via the link on our homepage.

What do I do if I haven’t received a voucher?

Please ensure you have signed up to our newsletter and or app , please note that not all guests will receive the same offer at the same time.

What do I do if I haven’t received my birthday champagne voucher?

When you signed up to our newsletter, did you enter your date of birth? If not, find a recent The George of Harpenden email and click on the "email preferences" link to update your details. Please allow up to 4 weeks from sign up to your Birthday to receive your voucher. 

How do I unsubscribe from The George of Harpenden newsletter?

To stop receiving our news and offers via email, just click on the "unsubscribe" link, which can be found at the very bottom of every email we send to you.

When can I use the set menu?

For set menu offers, as long as you are seated and order between the applicable hours of the offer then you are entitled to the discount. 

Working With Us

Are there any jobs available at your restaurants?

It's great to hear that you're thinking of joining the team. See our jobs page for more info and links to our current vacancies https://www.thegeorgeofharpenden.co.uk/jobs

We are a supplier who are interested in working with you. Who should I contact?

Due to the volume of requests we receive we are unable to deal with unsolicited supplier calls and emails. If you are interested in becoming a The George of Harpenden supplier please send your details in writing to - Procurement Department, Mitchells & Butlers, 27 Fleet Street, Birmingham, B3 1JP

WiFi

What is WiFi?

Wireless internet, or WiFi for short, lets smartphones, tablets, laptops, cameras and all other WiFi-enabled devices connect to the internet using radio waves (via a router).When using a WiFi hotspot, your device needs to have its WiFi capability switched on (it should be somewhere under 'settings' or 'connections'), and you need to be in range of the hotspot.

What kind of WiFi service is The George of Harpenden offering?

Here at The George of Harpenden we've installed free O2 Wifi at every one of our pubs, making each of them an 'O2 Wifi hotspot'. Unlike many other kinds of WiFi hotspots, O2 Wifi is free – no hidden charges or nasty surprises, just free, fast and easy internet access. And it's available to everyone, whether or not you're an O2 customer. You can sign up for O2 Wifi at any of its hotspots. Once registered, your WiFi-enabled devices will be connected automatically every time you visit an O2 Wifi hotspot. You don't need any passwords or usernames to connect, and using the service won't eat into your mobile data allowance.

How do I access free WiFi at The George of Harpenden?

It's simple. Just register your details the first time you access our free service (unless you've already done so at another O2 Wifi hotspot). You'll only need to do this once and you can enter up to five devices. Once signed up, your smartphone, tablet, laptop or whatever WiFi-enabled device you've registered will connect automatically every time you drop by The George (or other O2 hotspot). 

It's easy to get online using our free WiFi:

1)Check that your device's WiFi is switched on

2)Select 'O2 Wifi' from the network list

3)Open your internet browser and follow the sign-up instructions (enter your phone number and the name of the device(s) you're connecting with)

4)O2 Wifi will send you a text message containing a code. Enter this plus a few simple details

5)Your welcome page should appear – you're now connected

What if I can't receive O2 WiFi's text due to lack of mobile coverage?

Just click the 'No mobile coverage' link at the bottom of the page and follow the registration process. You'll be given two hours of free usage to tide you over until you can access your SMS. But you will need to fully register (with the code you've been sent) on your next visit to The George or another venue with O2 Wifi.

My signal is weak. What's going on?

The strength of O2 Wifi depends on things like how far you are from the access point (although if you're inside one of our restaurants, that shouldn't be a problem). Or how many people are trying to connect to the same hotspot at the same time. Also, some gadgets connect to WiFi quicker than others.

Where can I get more help and information?

You'll find additional info at o2WiFi.co.uk. Alternatively, call O2 Wifi's customer support line on 0844 4632626, which is open 8am-9pm from Monday to Friday, 8am-8pm on Saturdays and 8am-6pm on Sundays.

Why do I need to register my details?

A number of reasons. One, security – it helps us protect you from nasty viruses and fraud. Two, legally we need to ask people to register some information about themselves before using the service (to comply with European Data Retention directives). This information may be made available to authorities as required, but we won't share your details with any third party companies.

Three, it's simpler. Registering means you don't have to log in when you visit a The George or any other O2 Wifi hotspot. You'll also get the opportunity to opt in for news and offers from The George.

What are the terms and conditions of use?

The terms and conditions for using our free WiFi internet service can be found on the landing page when you connect to the O2 Wifi hotspot at The George of Harpenden.

 

How secure is O2 WiFi?

O2 Wifi's wireless network is one of the most secure public access networks. When using it you'll see a personalised welcome page with your name displayed – so when you enter an O2 Wifi hotspot, you'll know that it's genuine.

However, your device will be connected to a public network and, as such, may still be vulnerable. O2 Wifi offers the following tips and precautions to help you to protect your personal data:

1)Look for URLs/addresses starting 'https' when using websites that require logging in (e.g. online email, Facebook or Twitter). The 's' in https means that the page is encrypted and your details are therefore more secure

2)Only enter info like personal banking details once you know the website is secure (look for the padlock icon on your browser, click on it to confirm it is secure)

3)Avoid leaving credit card details exposed on-screen

4)Be careful when responding to emails – avoid divulging any personal or financial details, and remember that your bank will never ask you to send them your password or PIN

5)Avoid 'phishers' (sites that resemble legitimate businesses but are in fact fakes designed to steal your personal details)

6)Install and update well-known anti-virus software and personal firewalls if appropriate

7)Ensure that you turn off automatic log-in facilities and that you log out when your session ends (check that 'Keep me logged in' boxes are not ticked)

8)Use a secure, free VPN to connect to the internet – O2 Wifi recommends http://hotspotshield.com/

9)Ensure that your device is password or pin-protected

10) Don't leave your laptop unattended in a public place. Lock your screen if you absolutely need to leave it

Gift Cards

Do you sell gift cards for your restaurants? And where can I purchase them from?

The George of Harpenden gift cards are available to purchase online. If you order online, your gift card will be received by email (e-gift).

You can also buy plastic gift cards from any of our restaurants. Just pop into the establishment and speak to a team member. For any further gift card queries please take a look at our gift card FAQ. https://www.thegeorgeofharpenden.co.uk/gift-card

Where can I spend The George of Harpenden gift cards?

The George of Harpenden gift cards (whether plastic or email) are valid at the establishment as well as any other Mitchells & Butlers venue. You can search all available venues here https://www.mbplc.com/findapub/

In what amounts are your gift cards available?

You can credit our gift cards with any denomination of £10, up to the total value of £250 each

How long are the gift cards valid for?

Gift Cards are valid for 24 months from the later of the date that any value was last loaded onto the Gift Card, or the date that any value on the Gift Card was last redeemed.

What does the recipient receive when I send an eGift Card?

An eGift Card is an electronic Gift Card sent via email. On the delivery date you choose, a message is sent to the recipient informing them of your gift, with a link to retrieve it online. The link in the email displays a page showing the eGift Card you created (the design you selected, with your recipient's name and your personalised message), its value and card details. This page also gives simple instructions for redeeming the eGift Card. 

When I order an email eGift for a friend, how will I know it has been sent?

You will receive an email message confirming delivery, and a message notifying you that the eGift Cards have been viewed. If the eGift Cards go un-viewed for 15 days after delivery, you will receive a message with options for resolving the issue. You may also contact Customer Support with the order number from the email you received confirming your purchase, and we can let you know if the recipient has viewed their eGift Cards.

What if the e gift code sent by email is not received?

Get in touch with our Gift Card Guest Services on 0331 630 5409 or at [email protected] and they will respond as quickly as possible

How do I spend an e-gift card received by email or text message?

Just show the email (either on your smartphone or as a print-out) or text message to your server, who will then redeem it for you

Do I have to spend all the money on my gift card in one go?

Not at all. If there is any remaining balance on your gift card, feel free to come back and spend it before the expiry date.

Where can I find out what the remaining balance is on my gift card?

Click on the 'Check my balance' link on the bottom of our gift cards page and follow the simple instructions. Every time you redeem an e-gift received via email or text message, you should receive an automatic message telling you what you have left to spend.

Can I order large quantities of The George of Harpenden gift cards?

Certainly. Simply call the gift-card team on 0330 236 9310 or email us at [email protected] – the line's open from 10am to 4pm Monday to Friday.

I have an issue with my gift card but I can't find the answer here

Please contact our Gift Card Guest Services on 0331 630 5409, opening hours are 8am to 8pm, 7 days a week, or email on [email protected]. Have your order number to hand.

Can I use my gift card with a promotional voucher?

Yes, gift cards are treated as a cash payment and can be used in conjunction with any promotional offers. 

Other

Do you offer charitable donations?

Each of our restaurants makes its own decisions regarding charity and raffle prizes. Just contact the manager of The George of Harpenden to discuss it with them directly.

I have been barred from the Restaurant

It is important to us that our pubs and restaurants provide a safe, social and welcoming environment for all our guests. From time to time our pub teams may have to make a decision to bar an individual guest for the safety of our other guests and staff. These decisions are made at the manager's discretion, at a local level and we support their right as responsible license holders to make such decisions. Consequently all decisions are final and cannot be appealed centrally via our Retail Support Centre.

What is your Breastfeeding policy?

We welcome all breast feeding mothers into our businesses.

Does your car park have an electric power point?

Please contact the restaurant directly prior to your visit.

Do you allow dogs in your restaurants?

We allow guide dogs and assistant dogs into our businesses. Many of our pubs allow dogs in their garden areas, but please check with the business before you visit to avoid disappointment.

Do you allow E-Cigarettes in your restaurant?

For the comfort of all our guests Mitchells & Butlers do not allow the use of electronic cigarettes within our premises.

Can't Find What You're Looking For?

If you have an enquiry for a specific restaurant then please click here, or if you have a more general question about The George of Harpenden then click here.